Return Policy

Return Policy:

At Taibah Fashion, we strive to provide you with the best shopping experience and utmost customer satisfaction. We understand that sometimes a product may not meet your expectations, and we're here to make the return process as seamless as possible. Please read our return policy carefully to understand your rights and options.

Timeframe for Returns:

We understand that sometimes a product may not meet your expectations or you may have a change of mind. Therefore, we offer a 3-day return policy, allowing customers to return eligible items within 3 days from the date of purchase. This timeframe ensures that you have ample time to evaluate your purchase and initiate a return if necessary.

Return Procedure and Contact Information:

To initiate a return or exchange, please contact our customer support team via fashiontaibah6@gmail.com within the designated return timeframe. Our dedicated representatives will guide you through the process of returning your item.

Return Shipping Responsibility:

The shipping costs associated with returning an item to us are the responsibility of the customer unless the return is due to an error on our part, such as a defective or incorrect item received. We recommend using a trackable shipping service to ensure the safe and documented return of the product.

Non-Returnable Items:

While we strive to accommodate returns for a wide range of products, there are certain items that are not eligible for return. This may include:

• Items that have been used, opened, or tampered with, unless they are found to be defective.
• Personal hygiene products, such as undergarments or cosmetics, for sanitary reasons.
• Sale items or items marked as final sale.
• Custom-made or personalized items that were specially created for you.
• Edible products of any sort.

Refund Options:

We offer flexible refund options based on your preference and eligibility:

• Full Refunds: If your return meets the necessary criteria, we will provide a full refund to the original payment method used during the purchase. Please note that it may take several business days for the refund to be processed by your financial institution.
• Exchanges: If you would like to exchange an item for a different size, color, or style, please inform our customer support team, and they will assist you in processing the exchange. Additional shipping charges may apply for the exchanged item.
• Store Credit: If you prefer store credit instead of a refund, we can issue a store credit voucher that can be used for future purchases on our website. This option provides you with the flexibility to choose items at your convenience.

Processing Time:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. The process typically takes ~1 week from the time we receive the returned item. We will then proceed with the refund, exchange, or issuance of store credit according to your preference.

We strive to process returns as quickly as possible, and you will be promptly notified via email once your return has been processed.

If you have any further questions or require additional assistance regarding returns, please don't hesitate to reach out to our customer support team. We are here to help you.